Privacy Policy

​​

This Privacy Policy explains how Realvoice (“we”, “us”, “our”) collects, uses and protects your personal data when you visit www.realvoice.co.uk, book events, work with us, or otherwise engage with our services.

We are committed to handling your data lawfully, fairly and transparently in accordance with:

• The UK General Data Protection Regulation (UK GDPR)

• The Data Protection Act 2018

​

1. Who We Are

Data Controller:
Anthony Johnston trading as Realvoice
19, St Lawrence Lane
Ashburton
Newton Abbot
TQ13 7DD
United Kingdom

Email: info@realvoice.co.uk
Telephone: +44 (0)7950052100

If you have any questions about this policy or your data, please contact us using the details above.

​

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

​

a) Identity & Contact Data

• Name

• Email address

• Telephone number

• Postal address

​

b) Booking & Transaction Data

• Event bookings

• Payment confirmations

• Invoices

• Attendance history

(Note: We do not store full card details. Payments are processed securely via [Stripe / PayPal / bank transfer provider].)

​

c) Communication Data

• Emails sent to us

• Contact form submissions

• Messages via social media

​

d) Marketing Data

• Newsletter subscriptions

• Email open/click behaviour (via email marketing software)

​

e) Technical Data

• IP address

• Browser type

• Device type

• Website usage data (via cookies / analytics tools)

​

f) Sensitive Personal Data (Special Category Data)

If you attend retreats, workshops or one-to-one sessions, you may voluntarily provide 

information relating to:

​

• Physical or mental health

• Emotional wellbeing

• Accessibility requirements

• Dietary requirements

• Religious or spiritual considerations

• Other personal information shared in the context of facilitation work

​

This information is classified as “special category data” under UK GDPR.

We only collect and process this information where:

​

• It is necessary to provide a safe and appropriate service

• You have given explicit consent

• It is necessary to protect your vital interests (for example, in a medical emergency)

​

Sensitive personal data is stored securely and accessed only where necessary for the safe delivery of services. It is never sold or used for marketing purposes.

​

You may withdraw your consent at any time. However, this may affect our ability to provide certain services safely.

​

3. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

​

Contract

​

Where processing is necessary to:

• Process bookings

• Deliver retreats, workshops or one-to-one sessions

• Provide customer support

• Manage payments

Legitimate Interests

​

Where processing is necessary for:

• Managing and improving our services

• Communicating with participants

• Maintaining business records

• Website analytics and performance monitoring

We ensure our legitimate interests do not override your rights and freedoms.

​

Consent

​

We rely on consent for:

• Email marketing communications

• Processing special category (health-related) data

• Non-essential cookies

You may withdraw consent at any time.

​

Legal Obligation

​

We may retain and process data where required to comply with:

• HMRC requirements

• Insurance obligations

• Legal claims or disputes

​

4. Data Retention

​

We retain personal data only for as long as necessary.

Typical retention periods:

• Booking and financial records: 6 years (HMRC requirement)

• Health / retreat forms: up to 3 years after the event (for insurance purposes)

• Email marketing data: until you unsubscribe

• General enquiries: up to 12 months

• Website analytics data: typically 14–26 months

When data is no longer required, it is securely deleted or anonymised.

​

5. Cookies & Website Analytics

​

Our website uses cookies and similar technologies.

Cookies help us:

• Understand how visitors use our site

• Improve website performance

• Provide relevant content

We may use:

• Essential cookies (necessary for site functionality)

• Analytics cookies (e.g. Google Analytics)

• Marketing cookies (if applicable)

You can control cookie preferences via your browser settings or cookie banner.

For detailed information, you may wish to maintain a separate Cookie Policy.

​

6. Third-Party Processors

​

We use trusted third-party providers to operate our business. These may include:

• Website hosting provider (e.g. Wix)

• Email marketing provider (e.g. Mailchimp)

• Payment processors (e.g. Stripe, PayPal)

• Video conferencing platforms (e.g. Zoom)

• Scheduling tools (e.g. Calendly)

• Accounting software providers

These providers process data on our behalf and are required to comply with data protection law.

We do not sell or rent your personal data.

7. International Data Transfers

​

Some third-party providers may process data outside the United Kingdom.

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

• UK-approved International Data Transfer Agreements (IDTAs)

• Adequacy decisions

• Standard contractual clauses

This ensures your data remains protected to UK GDPR standards.

​

8. Your Rights Under UK GDPR

​

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:
info@realvoice.co.uk

We will respond within one month.

​

9. Complaints

​

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: https://www.ico.org.uk

We would appreciate the opportunity to resolve any concerns directly before you contact the ICO.

​

10. Data Security

​

We implement appropriate technical and organisational measures to protect personal data, including:

• Password-protected systems

• Secure cloud storage

• Encrypted payment processing

• Limited access to sensitive information

However, no system is completely secure. We encourage you to take reasonable precautions when sharing information online.

​

11. Changes to This Policy

​

We may update this Privacy Policy from time to time to reflect legal, technical or business developments.

The latest version will always be available on our website and will show the “Last updated” date.

Continued use of our website or services indicates acceptance of the updated policy.

​

Last updated: 18th Feb 2026

​